Our Shipping Policy

Overview

At Ñom Studio, we strive to ensure your products reach you safely and promptly. This policy outlines our shipping procedures, timeframes, and other important information to keep you informed throughout the delivery process.

Made-to-Order Process

Most Ñom Studio items are created specifically for you upon order. This craftsman approach ensures quality and reduces waste, but does require patience:

• Each product is individually crafted after your order is placed
• Processing times vary depending on the complexity and nature of each item
• Specific processing timeframes for each product are clearly indicated on individual product pages

Processing Times

• Standard Orders: Most orders are processed within 1-3 business days after payment confirmation.
• Custom Orders: Custom-designed items may require 5-10 business days for processing before shipment.
• Specialty Items: Certain products require longer production periods due to their complexity or materials. The specific processing time for these items will be clearly displayed on each product page.
• Pre-Orders: Expected shipping dates for pre-order items will be clearly indicated on the product page.

Shipping Methods & Timeframes

We offer the following shipping options:

Domestic Shipping (United States)

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Priority Shipping: 1-2 business days

International Shipping

• Standard International: 7-21 business days
• Expedited International: 5-10 business days

Please note that these timeframes are estimates and do not include processing time. Actual delivery times may vary based on location and customs procedures for international orders.

Shipping Rates

Shipping costs are calculated based on destination, weight, and selected shipping method. The exact shipping cost will be displayed during checkout before payment is completed.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can monitor your shipment's progress through the provided tracking number or by logging into your account on our website.

International Orders

International customers are responsible for all duties, taxes, and customs fees that may be incurred when importing products. These charges vary by country and are not included in your order total.

Shipping Restrictions

Certain locations may have shipping restrictions or additional requirements. Please contact us before placing an order if you are unsure about shipping availability to your location.

Damaged or Lost Shipments

If your package arrives damaged or is lost during transit:

1. Contact us within 48 hours of delivery (for damaged items) or within 14 days of the estimated delivery date (for lost items).
2. Provide order details and photos of damaged packaging/products if applicable.
3. We will work with you to resolve the issue through replacement, reshipment, or refund.

Address Accuracy

Customers are responsible for providing accurate shipping information. Ñom Studio is not responsible for delays or delivery failures due to incorrect addresses. Additional charges may apply for redirecting packages.

Environmental Commitment

We are committed to sustainable practices and use eco-friendly packaging materials whenever possible. Our shipping materials are either recyclable or made from recycled content.

Questions?

If you have any questions about our shipping policies or the status of your order, please contact our customer support team at hola@niom.studio or through our Contact Us page.

This shipping policy was last updated on 12/03/2025. Ñom Studio reserves the right to modify these terms at any time.